1. Information We Collect
Manga18 collects several categories of information from users to ensure the platform operates smoothly and securely. The types of information collected are as follows:
Username, password (stored in encrypted form), email address, phone number, and identity documents submitted during the verification process. This information is required to create and maintain your account.
Records of MYR deposit and withdrawal transactions, payment methods used (local e-wallets), and transaction history. We do not store credit or debit card details directly — payment processing is handled by responsible third-party payment providers.
Device type, operating system, browser version, IP address, screen resolution, and language settings. This information is collected automatically to identify technical issues and optimise the platform experience across various devices, including Android and iOS smartphones.
Pages visited, games played, session duration, clicks, and in-platform interactions. This data helps us understand aggregate user behaviour to improve platform content and features.
2. How We Use Your Information
All information collected by manga18 is used for legitimate purposes and strictly limited to what is necessary for platform operations. We do not sell or rent users' personal information to third parties for marketing purposes.
- Identity verification and account security: Verifying that each account is legitimate, preventing fraud, and protecting users from unauthorised access.
- Financial transaction processing: Processing MYR deposits and withdrawals accurately and securely, while meeting anti-money laundering requirements.
- Customer support: Enabling our support team to assist you more effectively whenever issues or enquiries arise.
- Platform improvements: Analysing aggregate usage data to improve performance, user interface, and the range of games on offer.
- Account-related communications: Sending important notifications about your account, transactions, policy changes, or relevant manga18 service offers.
- Legal compliance: Meeting applicable legal and regulatory obligations, including record-keeping as required by the relevant authorities.
3. Cookies & Tracking
Manga18 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Session cookies: Required to maintain your logged-in status and ensure the platform functions correctly during an active session.
- Preference cookies: Saving personal settings such as your preferred language and display configuration so you don't have to set them up again each time.
- Analytics cookies: Collecting aggregate data on how users interact with the platform to help us understand usage patterns and improve our services.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect certain platform functions, including the ability to stay logged in.
4. Data Storage & Security
Manga18 takes the protection of users' personal information seriously. All data is stored on servers secured with industry-standard encryption. Access to users' personal information is restricted to staff who require it to carry out their operational duties, and all staff are bound by strict confidentiality obligations.
Our security measures include data encryption in transit using HTTPS protocols, password encryption using strong hashing algorithms, monitoring for suspicious account activity, and periodic security review procedures. Identity verification documents submitted are retained only for as long as necessary for compliance purposes and will be deleted when no longer required.
While we make every effort to protect your information, no online security system can be guaranteed to be 100% secure. We encourage users to also take precautions such as using a strong password and never sharing your login credentials with anyone.
5. Sharing Information with Third Parties
Manga18 does not sell, transfer, or disclose users' personal information to third parties for marketing or any other commercial purpose without user consent. However, there are limited circumstances in which information may be shared:
- Payment service providers: Required transaction information is shared with third-party payment providers to process MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements and security standards.
- Game software providers: Required game data is shared with software providers to enable gameplay and for necessary audit purposes.
- Legal compliance: Where required by law, court order, or a competent authority, we may be obligated to disclose relevant information.
- Fraud prevention: Information may be shared with relevant third parties to detect and prevent fraud, money laundering, or other illegal activities.
6. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a manga18 user, you have rights regarding your personal information. You may request access to the personal information we hold about you, request corrections to inaccurate or outdated information, and in certain circumstances, request deletion of your information. To make any privacy rights request, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe, subject to any applicable legal requirements.
Privacy Policy Updates
Manga18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The effective date at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically. Continued use of the platform after changes are published will be considered your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact the manga18 support team by email at [email protected]. You may also refer to FAQ us for answers to general questions about privacy and account security.
Your Privacy, Our Priority
Create your manga18 account with confidence — your information is protected to the latest industry security standards.